Filthy Rich Cleaners: The Cleaning Business Podcast

When Molly Moran started her eco-friendly cleaning company in 2009, she thought the only way to be successful was to hustle herself into the ground. 16 (!!!) years later, she’s grown a thriving business, built a strong culture for both employees and clients, and learned a lot of lessons, including that saying “yes” to everything comes at a cost (this was a tough one to learn 😬).
 
In this FRC episode, Stephanie and Molly chat about the realities of scaling a cleaning company, from hiring mistakes, integrity issues, building systems, managing managers, and creating a culture that lasts even when you step away from the business. Molly also shares how she moved from burning the candle at both ends to leading her team as a “head coach,” focusing on growth, appreciation, and values-driven leadership.
 
📌 What You’ll Learn:
— Why saying “yes” to every client request can break your business
— The moment Molly decided to give up commercial night work (and how it literally saved her sanity)
— How to build a company culture that survives when you’re not physically there to enforce it
— The most expensive leadership mistake Molly ever made and how to avoid it
— Why trusting your gut when hiring can save you $$$
— How to systematize appreciation and keep your team motivated long-term
 
Resources Mentioned:
— Carrot (Employee Recognition Software): https://www.qarrots.com/
— Maid Summit (Free Training Event): https://www.maidsummit.com
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— ZenMaid Mastermind Facebook Group (free): https://www.facebook.com/groups/zenmaidmastermind
 
Try ZenMaid free for 14 days! Get.ZenMaid.com
 
Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/
 
🎙 Listen to the Podcast:
📖 Read the full transcript: [Link]

You don't need to step into a church to confess  In this honest self-roast episode, Stephanie exposes her worst habits, flaws, and blind spots that have slowed down Serene Clean’s success, per the opinions of herself and her own staff! She shares stories about when these traits have steered her wrong, like letting an employee live in her apartment with her, and talks about the messy side of being a business owner. This episode is 50% confession and 50% cautionary tale, and hopefully serves as a way for you to identify your own improvement areas. What You’ll Learn:— Why your personal flaws WILL show up in your cleaning business— The dangers of people-pleasing with staff and clients— How emotional reactivity creates bigger problems than it solves— Signs you’re burning yourself out with “Hurricane CEO” energy— Why inconsistency and exceptions destroy team trust— How delegation done right frees you from firefighter mode— Why hearing hard truths from your team is essential for growthResources Mentioned:— Maid Summit (Free Training Event): https://www.maidsummit.com— ZenMaid Scheduling Software: https://get.zenmaid.com/— ZenMaid Mastermind Facebook Group (free): https://www.facebook.com/groups/zenmaidmastermindTry ZenMaid free for 14 days! Get.ZenMaid.com Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/ Read the full transcript: https://www.zenmaid.com/magazine/roasting-myself-and-exposing-my-biggest-business-owner-mistakes/

Independent contractors are one of the hottest — and most confusing — topics in the cleaning industry. Are they legal? What are the risks? And why do so many owners run into trouble when they think they’re doing everything right? We've talked about this before in Episode 62, and today, we're doing a deep dive.In this episode, Stephanie brings Chris Schwab, remote cleaning business owner and founder of Local Business MBA, back on the podcast to talk more about the reality of running a cleaning business with independent contractors. Chris has operated a fully remote cleaning company for 10+ years and has coached hundreds of owners through this same challenge. They talk about the risks, benefits, and most important things to know about choosing ICs vs. employees. What You’ll Learn:— The IRS’s “Big 3 Tests” that define employees vs. independent contractors— Red flags that will get you misclassified (uniforms, checklists, scheduling)— Why quality control is the biggest roadblock to scaling with contractors— Insurance and liability protections you need in place if you run ICs— The gray area of hybrid models (and why most fail)— How to safely transition from contractors to employees if you need to— Creative ways to find independent contractors in smaller service areasResources Mentioned:— Chris Schwab’s Local Business MBA: https://localbusinessmba.com— Subscribe to Chris’s Newsletter (Cleaning Industry Insights): https://localbusinessmba.beehiiv.com/subscribe— ZenMaid Scheduling Software: https://get.zenmaid.com— Maid Summit (Free Training Event): https://www.maidsummit.com— ZenMaid Mastermind Facebook Group (Free): https://www.facebook.com/groups/zenmaidmastermind Read the full transcript: https://www.zenmaid.com/magazine/deep-dive-into-scaling-with-independent-contractors/

Even the best cleaning companies lose clients — it's part of the business, whether we like it or not. But when clients choose to drop often follows a predictable pattern. Things like your client's favorite cleaner quitting or you needing to increase the prices of your services can all contribute to what we call client "danger zones," and there are critical moments in your business where client relationships are the most fragile.In this episode of Filthy Rich Cleaners, Stephanie breaks down the top danger zones where cleaning clients are most likely to leave, as well as how you can prevent them. She shares real stories from Serene Clean, including practical communication strategies and retention tactics that you can apply immediately! What You’ll Learn:— The #1 danger zone where most clients drop (and how to fix it)— How to successfully transition clients to new cleaners without losing their business— The right way to roll out price increases to avoid mass cancellations— Why first cleanings can make or break a long-term client relationship— How to handle client complaints so they don’t happen twice— The hidden risks of long-term clients and how to re-engage them— Why communication, notes, and standardized checklists are your best retention safety netResources Mentioned:— Maid Summit (Free Training Event): https://www.maidsummit.com— ZenMaid Scheduling Software: https://get.zenmaid.com/— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind Try ZenMaid free for 14 days: Get.ZenMaid.com Book a Consulting call with Stephanie:https://serene-clean.com/consulting-services/ Read the full transcript: https://www.zenmaid.com/magazine/when-and-why-youre-most-likely-to-lose-customers/

Amanda Stovall was fired from a restaurant job for refusing to wear makeup, and used that experience as a spark for her entrepreneurship. Today, Amanda runs Stovall’s Cleaning Services in Missouri and hit her first $10K month! She's built strong systems and laid the foundation for long-term growth.In this episode, Stephanie and Amanda dive into Amanda’s journey from being a dispatcher and server to a cleaning business owner, including the tough lessons she’s learned about hiring, pricing, and trusting herself. They talk about team walkouts, the sales psychology that changed Amanda's close rates, and more! Amanda’s story is equal parts raw, inspiring, and practical. What You’ll Learn — Why “experimenter mindset” can save your business when things go wrong — The hard truth about hiring friends and family (and what Amanda learned the hard way) — How Amanda used ZenMaid to double her revenue in 60 days — The tiered pricing shift that made clients book her top package every time — Why staying in your lane and ignoring competitors can keep you sane — How Amanda is preparing her team and systems for explosive growth in 2025Resources Mentioned: — What Should We Do? by Joe Crisara: https://www.amazon.com/What-Should-We-Do-Clients/dp/B0CSK2V9FZ — Maid Summit (Free Training Event): https://www.maidsummit.com — ZenMaid Mastermind Facebook Group (free): https://www.facebook.com/groups/zenmaidmastermindTry ZenMaid free for 14 days: Get.ZenMaid.com  Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/ Read the full transcript: https://www.zenmaid.com/magazine/fired-over-makeup-to-10k-months-amanda-stovalls-journey/

Any small business owner (regardless of the industry they're in) will attest that this job is one of the hardest but most rewarding out there. You pour your heart and soul into your business and learn so much about yourself along the way.
 
In this fiery solo episode, Stephanie talks about the three traits that have allowed her to build Serene Clean into the 7-figure business it is today: grit, vision, and leadership. She shares the story of (cluelessly 😅) walking into her first commercial walkthrough at 23, leading a million-dollar government contract, navigating betrayals and setbacks, and figuring things out as she went. Stephanie discusses the mindset and habits that helped her push forward when she thought that quitting would have been easier.
 
This episode is 50% motivational speech and 50% practical breakdown of the traits any cleaning business owner can develop in their journey.
 
📌 What You’ll Learn:
— Why grit and resilience matter more than knowing everything from the beginning
— The “ready, fire, aim” approach to action, and why it works for entrepreneurs and small business owners
— How having a vision and maintaining and standard of excellence create a company's culture
— How the values you instill in your business will attract like-minded employees
— Leadership habits that make employees feel respected, connected, valued, and proud
— How to frame failures as experiments instead of setbacks
— Why raising your prices and buying back your time is so important for growth
 
Resources Mentioned:
— Maid Summit (Free Training Event): https://www.maidsummit.com
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind
 
Try ZenMaid free for 14 days! https://get.zenmaid.com
 
📞 Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/
 
📖 Read the full transcript: https://www.zenmaid.com/magazine/the-3-traits-that-built-my-cleaning-business/

Would you rather send out a 20% off coupon twice in one day, or go viral for a typo that says “we’ll clean your crack”? 
In this episode, Stephanie sits down with Ryan Williams, ZenMaid's Head of Marketing, to share real marketing mishaps (including $30k ad spend mistakes and sending emails with the wrong dates twice) and talk through how cleaners can stop overthinking marketing. They cover marketing via email vs. text messaging, whether discounts cheapen your brand, how to spot shady marketing agencies, and why focusing on what already works is smarter than chasing every shiny object.
 What You’ll Learn:— Why progress beats perfection when running ads, and why “trashy" Canva ads often win— How to offer discounts without making your brand look cheap— The truth about email vs. SMS marketing, and why both still work in 2025— Red flags (and green flags) when hiring a marketing agency— Why attribution is overrated and what you should track instead— How to avoid shiny object syndrome and scale what already works— Why your website and personal story are still your strongest marketing tools
Resources Mentioned:— Maid Summit (Free Training Event): https://www.maidsummit.com— ZenMaid Scheduling Software: https://get.zenmaid.com/— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind
Try ZenMaid free for 14 days! → Get.ZenMaid.com
 Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/
Read the full transcript: https://www.zenmaid.com/magazine/real-talk-on-marketing-experimentation-and-growing-smart/

What KPIs actually matter when you're running a cleaning business? There are a million different numbers you can track, so it's important that you spend your precious time on the ones that actually matter. Are you really short on leads, or do you just need to close better? Are clients dropping off because of price, quality, or something totally outside your control? Without tracking, you’ll never know.
In this solo episode, Stephanie shares how she tracks sales, marketing, and client KPIs at Serene Clean, as well as the exact numbers that keep her business growing past $1M in annual revenue. She talks about software she uses (from simple spreadsheets to automated dashboards in ClickUp) and breaks down what’s non-negotiable, what’s “nice to have,” and what tracking is 100% necessary to help you make smarter decisions. What You’ll Learn:— The 3 baseline KPIs every cleaning business must track (no excuses!)— Why “more leads” isn’t always the answer and what to measure instead— How to find out which marketing sources really bring in paying clients— The easiest way to calculate things like close rates, churn, client retention, and more— What tracking recurring clients gained vs. lost will tell you about your business's health— How Serene Clean tags, tracks, and analyzes clients for long-term growth (and why it's worked)Resources Mentioned:— Maid Summit (Free Training Event): https://www.maidsummit.com— ZenMaid Scheduling Software: https://get.zenmaid.com/— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermindTry ZenMaid free for 14 days! Get.ZenMaid.com Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/ Read the full transcript: [Link]

In this very special (and chaotic) episode of Filthy Rich Cleaners, we bring you poolside in Barcelona, Spain at our annual ZenMaid company retreat! 🇪🇸
 
Filthy Rich Cleaners host Stephanie Pipkin sits down with Amar Ghose, Founder and CEO of ZenMaid, and Maria Dorian, Founder of TaskAway VA and Co-Founder of Quality Driven Software, to play a fun game of Would You Rather, talk about their crazy cleaning business experiences, and more. From meth head cleaners to clients who like to micromanage you to hiring reliable, trustworthy staff, this episode covers it all! 🫣
 
📌 What We Talk About:
— If it's better to have consistent, drama-prone employees vs. drama-free, unreliable ones, and what trade-offs matter most
— Whether we'd prefer to lose a great cleaner with no notice than keep a mediocre one long-term
— The unexpected challenges of clients who micromanage our cleaners
— Why some high-performing employees might be red flags in disguise 🚩
— What to do when your team relies on personality over quality
— How to think about former employees starting their own cleaning companies (and when not to worry about it)
— Lessons from running a business without systems (and how to avoid learning them the hard way)
— What to prioritize when you’re short-staffed, burnt out, or stuck in chaos
— And so much more!
 
Resources Mentioned:
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— ZenMaid Mastermind Facebook Group (free): https://www.facebook.com/groups/zenmaidmastermind
 
💡 Try ZenMaid free for 14 days: Get.ZenMaid.com
 
📞 Book a Consulting Call with Stephanie:
https://serene-clean.com/consulting-services/
 
📖 Read the full transcript: [Link]

Learning how to manage inventory is one of the hardest parts of opening a cleaning business. It's difficult to forecast how much of each item you'll need, when you should anticipate running out, where to store your items, whether the client should supply certain things, and more — it can feel like a logistical nightmare. We've been there, and that's why this episode of Filthy Rich Cleaners focuses on effectively managing inventory and supplies. In this solo episode, Stephanie shares how Serene Clean handles inventory and supply management, and what has and hasn't worked for her team in the past. She gives advice to cleaning business owners at every stage, like those who are just starting out, and walks through her systems for restocking, laundry, expectations around supplies, and more!What You’ll Learn:— Why you should use a simple inventory checklist to avoid running out of cleaning supplies— The unexpected challenges of managing supplies when you're operating without an office— How Stephanie keeps multiple Serene Clean locations stocked using Google Sheets (and her team's help)— The importance of providing your cleaning techs with everything they need to succeed, while keeping budget in mind— Tips for managing the laundry headache and why having washer/dryer hookups could change your life— The one item you should always ask clients to supplyResources Mentioned:— ZenMaid Scheduling Software: https://get.zenmaid.com/— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermindTry ZenMaid free for 14 days! Get.ZenMaid.com Read the full transcript: [Link]