The AUDACITY! π In this solo episode, Stephanie shares a first-ever situation from her cleaning company, Serene Clean: a long-time commercial client (a bank) tried to tie their cleaning contract to their business banking relationship. It started as a standard cancellation, but then turned weird β crossing into unprofessional and borderline unethical territory.Β
Stephanie talks through this experience as a lesson in standing firm, and then also goes into the realities of raising rates and letting go without guilt. If you've ever had a weird client experience like this, let us know! We'd love to hear it in the comments.
π What Youβll Learn:
Β β How to professionally call out inappropriate or shady client language
Β β When itβs time to walk away from long-term accounts
Β β Why βletting goβ can be a smart business decision
Β β How to handle pricing increases for commercial clients
Β β The role of opportunity cost in cleaning business growth
Β β Why itβs okay to lose a client and how to turn that into a win
Resources Mentioned:
β ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind
β ZenMaid Scheduling Software: https://get.zenmaid.com/
π Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/
Β π Read the full transcript: https://www.zenmaid.com/magazine/when-a-longtime-client-gets-weird-handling-an-awkward-cancellation/
