#117: How Serene Clean Built a Rockstar New-Cleaner Orientation Program

A 6-hour orientation SOUNDS excessive...until you see what it actually fixes! In this solo episode, Stephanie breaks down Serene Clean’s full orientation structure, including why they built it, what’s inside it, and how it transformed onboarding from chaotic to scalable and clear. She explains how orientation functions like a sales + education experience for the “internal customer,” and how building it forced the company to eliminate gray areas. Stephanie also shares which tools they use, how they introduce software, pay, benefits, safety, code of conduct, “at-the-clean” expectations, and more!

 What You’ll Learn
— Why orientation reduces overwhelm and improves retention
— How to structure orientation, even if you start bare-bones
— What Serene Clean covers in their 6-hour walkthrough
— How to onboard “culture” and expectations without info-dumping
— The software setup flow: ZenMaid, Slack, Gusto, Train, and more
— How orientation eliminates gray areas and creates scalable accountability
— The safety section checklist (including situational awareness + SOS tools)
— How to teach “how to be an employee here” before field training starts

Resources Mentioned
ZenMaid onboarding article: https://www.zenmaid.com/magazine/checklists-to-onboard-new-cleaning-employees/
Trainual Software: https://trainual.com/

👉 Try ZenMaid free for 14 days: https://get.zenmaid.com
📞 Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/
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🎙️ Listen to the Podcast:
📖 Read the full transcript: https://www.zenmaid.com/magazine/how-serene-clean-built-a-rockstar-new-cleaner-orientation-program/