#81: Staying Calm When Your Business Is in Crisis

Even the best-run cleaning businesses have those weeks when it seems like the bad news does. not. stop. As Murphy's Law says, "anything that can go wrong will go wrong."

In this FRC episode, Stephanie gets brutally honest about one of her toughest recent weeks: losing her biggest government contract overnight due to the federal government shutdown, multiple employee resignations, and new hires not working out.

Instead of spiraling (even though it would be easy to 😅), she shares how she kept her team calm and made level-headed decisions under pressure. Hopefully, this episode will remind you that you’re not alone and that calm, strategic leadership matters when chaos hits.

📌 What You’ll Learn:

— How the federal shutdown unexpectedly hit Stephanie's local cleaning business overnight

— What to do when your largest account suddenly halts revenue

— Managing cleaners’ hours, unemployment, and communication during downtime

— The mindset shift that helps you stay calm when it feels like everything’s falling apart

— How to ask your staff the right questions before you start rearranging schedules

— What to do when multiple employees quit at once (and how to save a great one from leaving)

— How to stay rational, not reactive, when business chaos hits

— Why leadership composure sets the tone for your entire team

Resources Mentioned:

— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind

— ZenMaid Scheduling Software: https://get.zenmaid.com/

— ZenMaid Socials:

 Try ZenMaid free for 14 days: https://get.zenmaid.com

 Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/

Read the full transcript: https://www.zenmaid.com/magazine/staying-calm-when-your-business-is-in-crisis/