#56: Fear of Being Misunderstood vs. Standing on Business

What happens when your biggest fear as a leader is being misunderstood? In this solo episode, Stephanie gets real about the constant push and pull between wanting to be understood and needing to make confident decisions as a business owner. Fresh back from Barcelona with the ZenMaid team (and some serious luggage drama), she dives deep into why explaining the "why" behind your decisions is crucial for buy-in, but over-explaining can make you look weak and defensive. From mop bucket mutinies to price increase psychology, Stephanie shares how to communicate with confidence while accepting that some people will misinterpret your intentions no matter what you do.

What You'll Learn:

• Why "because I said so" leadership kills team buy-in (and what to do instead)
• The psychology behind price increase communications that clients actually embrace
• How to explain your decisions without sounding defensive or insecure
• Why some people will intentionally misunderstand you (and how to handle it)
• The art of proactive communication that prevents drama before it starts

🔗 Resources Mentioned:

• Start With Why by Simon Sinek
• Radical Candor by Kim Scott
• ZenMaid Software: https://get.zenmaid.com/
• Maid Summit (free registration): Register here

🎧 Listen to the podcast:

Spotify: Listen here

Apple Podcasts: Listen here

📝 Read the full transcript: Read here