Thursday Jun 26, 2025
#50: What I Wish I Had in Place *Before* My First Nightmare Client
Every cleaner has a nightmare client story... The client who left surprises in the toilet. The one who flipped out over late fees. The one who thought hiring you meant cleaning up fleas.
In this episode, Stephanie walks through Serene Clean’s 10-page client guideline document — and the real stories behind each policy. Learn what to include, how to roll it out, and why you’ll sleep better once it’s signed.
Key Takeaways:
- Why client guidelines are non-negotiable for cleaning businesses
- What to include in your policy (and how to get it signed without hassle)
- How to set expectations around pets, poop, payment, and more
- Why digital signatures can save you in a dispute
- The unexpected benefit of sounding more professional — and weeding out bad clients
Resources Mentioned:
- SignRequest
- ZenMaid (of course 😉)
Try ZenMaid free for 14 days!
Read the full write-up: [Blog Link]
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