#153: How to Handle Damage in Clients' Homes (And Who Pays For It)

It's not a matter of IF you'll break something in a client's home, but a matter of when 😬 It happens to every cleaning business owner, and in this solo episode, Stephanie talks about things she and her team have broken, damaged, and replaced over seven years at Serene Clean — from a faucet that snapped in her hand to a priceless glass statue that couldn't be replaced. She breaks down who's responsible when staff damages items, why you should never hide it, and how reducing risk in your kit and scope of work protects your business in the long term.

📌 What You'll Learn
— Why the employer (not the employee) pays when staff break something
— The exact email template Serene Clean uses to notify clients about damage
— Why hiding a broken item can quietly destroy your reputation
— How to reduce risk by removing harsh products and risky tasks from your kit
— When it's okay to stand your ground and refuse to pay for a damage claim
— Why charging good rates and carrying insurance protects you when expensive accidents happen

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